Shipping Policy for LunaX Novas
Effective Date: 05/13/2025
At LunaX Novas, we are dedicated to providing you with the best possible shopping experience, including ensuring that your food and beverage orders are delivered promptly and safely. This Shipping Policy outlines the details of how we handle shipping for orders placed on our website, https://lunaxnovas.xyz/. By making a purchase from our website, you agree to the terms outlined in this policy.
1. Shipping Locations
We offer shipping services to various locations within the United States. Unfortunately, at this time, we do not offer international shipping. Please check the shipping options available at checkout to confirm whether your location is eligible for delivery.
2. Shipping Methods and Costs
Shipping costs are calculated based on the size of your order and your delivery address. Shipping fees will be displayed at checkout before you complete your purchase.
We offer different shipping methods to accommodate your needs, including:
Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days (additional fees may apply).
Same-Day Delivery: Available for local orders in select areas (subject to availability).
Please note that delivery times are estimates and may vary based on the shipping method selected, destination, and factors like weather or holidays.
3. Order Processing Time
Orders are typically processed and shipped within 1-2 business days after they are placed. Business days do not include weekends or holidays. Once your order has been processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.
4. Shipping Delays
While we strive to fulfill and ship orders quickly, delays may occur due to unforeseen circumstances like weather, high demand during peak seasons, or carrier delays. We will notify you if any significant delays affect your order.
5. Delivery Address
It is your responsibility to ensure that the delivery address you provide is correct and complete. We are not responsible for any delays or issues arising from incorrect or incomplete addresses. Please double-check your shipping details before submitting your order.
If a package is returned due to an incorrect address, you will be responsible for the cost of reshipping the order to the correct address.
6. Shipping Restrictions
Certain items may be subject to shipping restrictions due to their nature. For example, perishable food items may not be deliverable to some areas. We will notify you if any product in your order is restricted from shipping to your location.
7. Order Tracking
Once your order is shipped, we will send you an email with tracking information. You can also track your order on the carrier’s website using the tracking number provided.
8. Packaging
To ensure the quality and safety of your products during transit, we take great care in packaging your order. Food and beverage items are securely packed to minimize any risk of damage.
9. Shipping Issues
If you encounter any issues with your shipment, such as a lost package, damaged items, or incorrect delivery, please contact our customer service team immediately at info@lunaxnovas.xyz or 303-754-6059. We will work with you and the shipping carrier to resolve the issue promptly.
10. Shipping Notifications
Once your order is processed, we will notify you via email with updates on your order’s status. This includes order confirmation, shipment confirmation, and tracking information.
11. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.
12. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
LunaX Novas
1164 McKinley Avenue, Englewood, Colorado
Phone: 303-754-6059
Email: info@lunaxnovas.xyz
Website: https://lunaxnovas.xyz/