Refund and Return Policy for LunaX Novas
Effective Date: March 3, 2025
At LunaX Novas, we are committed to ensuring that our customers are completely satisfied with their food and beverage purchases. However, we understand that sometimes returns or refunds may be necessary. This Refund and Return Policy outlines the terms and conditions under which we will accept returns and process refunds. By making a purchase through our Website, you agree to the terms outlined in this policy.
1. Returns
We want you to be satisfied with your purchase. However, due to the nature of food and beverage products, all sales are final. We are unable to accept returns on any items once they have been purchased and delivered.
2. Refunds
Refunds are offered under the following circumstances:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or spoiled, please contact us within 48 hours of receiving your order. We will either replace the item or issue a refund for the damaged goods.
- Incorrect Orders: If you receive an incorrect order, please notify us within 48 hours. We will work with you to correct the mistake and either send the correct items or issue a refund for the missing or incorrect products.
Please provide proof of the issue (e.g., photos of damaged goods) to help us resolve the matter as efficiently as possible.
3. Non-Refundable Items
Due to health and safety regulations, we are unable to offer refunds on the following:
- Perishable food and beverages that have been opened or consumed.
- Items purchased for special promotions or clearance sales.
- Any products not purchased directly from LunaX Novas.
4. How to Request a Return or Refund
If you believe you are entitled to a return or refund, please follow these steps:
- Contact Us: Reach out to our customer service team at info@lunaxnovas.xyz or call us at 303-754-6059 within 48 hours of receiving your order.
- Provide Details: Include your order number, description of the issue, and any supporting evidence (such as photos of damaged or incorrect items).
- Review and Resolution: Once we have reviewed your request, we will inform you whether you are eligible for a return or refund. If your request is approved, we will guide you through the return process.
5. Shipping and Handling Fees
Please note that shipping fees are non-refundable. If you are eligible for a refund or replacement, the cost of shipping will be at your expense unless the return is due to a product defect or error on our part.
6. Changes to the Refund and Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the revised effective date will be indicated. Please review this policy periodically to stay informed about our refund and return practices.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
LunaX Novas
1164 McKinley Avenue, Englewood, Colorado
Phone: 303-754-6059
Email: info@lunaxnovas.xyz
Website: https://lunaxnovas.xyz/